Press Release regarding DDoS

Here is the press release from in its entirety: Service Alert

April 4, 2009: 2:52PM EST

As we previously communicated, has been experiencing intermittent service disruptions as a result of a distributed denial of service (DDoS) attack.

We want to update you on where things stand.

As of now, all web services are operational. If you are experiencing any issues please call 1-888-734-4783. We have support teams standing by to respond immediately.

Please note we are not discounting the possibility of an escalated DDoS attack. We are taking every possible precaution to protect our infrastructure and our customers. In response we have:

  • Deployed counter-measures to mitigate the attack and added capacity across the company’s network
  • Setup special channels with major ISPs to re-enable customers’ services
  • Isolated the profile of the attack through forensic data analysis
  • Engaged the FBI and The Department of Homeland Security

We promise to update you if there is any change to the situation.

Throughout this attack we have received incredible support from our customers and want to thank you for your understanding and continued loyalty. We recognize these attacks create significant hardships for our customers and will continue to work to maintain and earn your trust.

April 3, 2009: 6:46PM EST

For the past three days has been experiencing intermittent service disruptions as a result of a distributed denial of service (DDoS) attack – an intentionally malicious flooding of our systems from various points across the internet. We know the disruption of business this has caused our customers is unacceptable, and we are working round the clock to combat it. (For more information about DDoS attacks, please see

While we are still under attack, our counter-measures are currently minimizing the disruption to your services. We are using all available means to halt this criminal attack on our business and our customers’ business.

We are committed to updating you in as timely manner as possible, please continue to check back here for additional updates or go to

Thank you for your patience.